Privacy Policy
Effective Date: February 10, 2026
SIMS POOL UPGRADES, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website simspoolupgradesllc.agency and use our services.
1. Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Request a quote or consultation
- Communicate with us via email or phone
- Subscribe to our communications (if applicable)
The personal information we may collect includes:
- Contact Information: Name, email address, phone number, mailing address
- Service Information: Details about your pool, service requests, project preferences
- Communication Data: Messages, inquiries, and correspondence with us
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Cookies and Similar Technologies: See our Cookie Policy for details
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services
- Respond to your inquiries and service requests
- Provide quotes and estimates for pool services
- Schedule consultations and service appointments
- Communicate about ongoing projects
- Deliver the pool services you request
To Improve Our Website and Services
- Analyze website usage and performance
- Understand user preferences and behavior
- Improve website functionality and user experience
- Develop new services and features
For Business Operations
- Maintain records of customer interactions
- Process payments (if applicable)
- Comply with legal obligations
- Protect against fraud and security threats
- Enforce our terms and policies
For Marketing (With Your Consent)
- Send promotional materials about our services
- Provide updates about special offers or new services
- Send newsletters or informational content
Note: You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- FormSubmit.co: For processing contact form submissions
- Email Service Providers: For sending communications
- Web Hosting Services: For hosting our website
- Analytics Providers: For website analytics (if applicable)
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Requests from law enforcement or government agencies
- Protection of our rights, property, or safety
- Protection of the rights, property, or safety of others
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activity. For detailed information about our use of cookies, please see our Cookie Policy.
You can control cookies through your browser settings and our cookie consent banner. Note that disabling certain cookies may affect website functionality.
5. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services:
Google Maps
We use Google Maps to display our business location. Google's privacy policy governs their collection and use of data. Visit Google's Privacy Policy for more information.
Google Fonts
We use Google Fonts for typography. Google may collect usage data when fonts are loaded. Visit Google's Privacy Policy for details.
We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure servers and data storage
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods vary based on:
- The nature of the information
- The purpose for which it was collected
- Legal and regulatory requirements
- Our legitimate business needs
When we no longer need your information, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a portable format.
Correction
You have the right to request correction of inaccurate or incomplete personal information.
Deletion
You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes).
Opt-Out
You have the right to opt out of:
- Marketing communications
- Non-essential cookies (via our cookie banner)
- Sale of personal information (we do not sell personal information)
Object to Processing
You have the right to object to certain types of processing of your personal information.
Withdraw Consent
Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise your rights, please contact us using the information provided below.
9. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
If you believe we have collected information from a child under 13, please contact us immediately.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at mail1@simspoolupgradesllc.agency or +1 316 223 6229.
11. International Users
Our website is operated in the United States and is intended for users located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and we operate.
By using our website, you consent to the transfer of your information to the United States.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Effective Date" at the top of this policy
- Post the updated policy on our website
- Notify you of material changes (via email or website notice)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
SIMS POOL UPGRADES, LLC
5790 92nd Terrace North
Pinellas Park, FL 33782
United States
Email: mail1@simspoolupgradesllc.agency
Phone: +1 316 223 6229
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
This Privacy Policy was last updated on February 10, 2026. By using our website, you acknowledge that you have read and understood this Privacy Policy.